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Valrygg Studio Terms and Conditions

The following Terms and Conditions of Sale concern the offer and sale of products on valryggstudio.com, owned and maintained by Valrygg Studio AS  Org nr 923 998 837 

We recommend that you read the terms and conditions closely before shopping on valryggstudio.com and Valrygg.shop. The agreement is entered in English. Right of cancellation applies only for private consumers purchasing on valryggstudio.com and Valrygg.shop. Requests for information should be made to sales@valryggstudio.com.

Purchasing online in the webshop

Valrygg Studio's webshop is open 24 hours a day. We process orders Monday to Friday between 09:00 - 16:00 CET except during Danish bank holidays. Orders placed outside this period will be processed the following working day.

You choose the products you would like to order on the products’ pages and add them to your shopping bag. You may review your shopping bag at prior to payment to check the prices and modify the content if needed. You are responsible for submitting valid customer information when placing your order.

Directly after you have placed your order, you will receive an order receipt by e-mail. You will be notified by e-mail when the orders have been processed in our system and when it is ready to be shipped.

Payment and delivery

In the webshop, all prices are stated in Danish kroner (DKK) incl. VAT (25%). Delivery costs will be added to the total amount of the order. You choose the mode of delivery as part of the checkout. The applicable amount is the amount quoted when you place your order.  

If you can not find an shipping option for your area – please contact us directly at sales@valryggstudio.com so we can find a solution for you.

Payment

We accept payment through Paypal and Shopify Payment. 

We withdraw the amount few days later (usually when the shipment leaves the warehouse).  If you ordered a custom made-to-order product we withdraw the amount when production of the product has started. No credit card fees are charged by Valrygg Studio. Your invoice receipt will be sent by e-mail immediately before the delivery of your order. 

Delivery

Except for our products Standing and Holding (our office accessories products) which can be delivered worldwide, we deliver the other products purchased on valryggstudio.com to Europe Schengen Area. However, we do not deliver to Greenland, the Faroe Islands, Iceland, Malta or Svalbard area without a specific agreement. For other countries please contact sales@valryggstudio.com. Dependent on the current order it will be delivered by courier or carrier with expertise with delivery and handling of furniture. The actual delivery method will appear at checkout. The costumer is fully responsible for any import tax that might apply in the respective countries.

We aim to deliver your order as quickly as possible and the estimated time of delivery appears on the product page, the shopping cart and the order receipt which you will receive immediately after your purchase. If your order contains products with different delivery time, e.g. if you order both an on-stock product and a product in back order, we will part deliver your order. In case we face delay in production or any other unforeseen delay related to the delivery it can have an impact on the delivery time. We strive to contact you as soon as possible in case your order is delayed.

Courier delivery (parcels)
Parcel delivery, where the products ordered are on stock, will be delivered within 2-3 workdays after your purchase. The parcel will be delivered to an address or pick up point of your choice.

Carrier delivery (pallets and furniture)
Pallets and furniture delivery, where the products ordered are on stock, will be picked up by the carrier the following working day. You will be contacted by the carrier within 2-3 workdays after your purchase to arrange a specific delivery day and time. In Denmark we can offer delivery to curbside, indoor delivery and indoor delivery with assembly and removing of all packing materials after agreements made via sales@valryggstudio.com

It is your responsibility that the order can be received. In case of indoor delivery and indoor delivery with assembly it is important that you make sure that the ordered products can pass the entrance door, stairway etc. and that access to the room where assembly will take place is possible. Information about particular means of access must be provided when you place your order. We reserve the right to deliver at curbside or first entrance point if indoor delivery is impossible.

Delivery of pallets and furniture require that a person of legal age is present. The person must have your power of attorney to sign for receipt of the order. It is important that you check the delivery to make sure you have received the products ordered and that there are no visible damages. If everything is as expected the carrier will ask you to sign for the receipt.

In case the packaging is damaged or have other visible indications of defects, remember to sign for receipt with reservations of potential damages of the products or refrain from receiving the delivery and ask the carrier to return the delivery to Valrygg Studio. Reclamation of damages shall be filled during 2 working days after the delivery of goods together with pictures made during unloading

If a product is damaged or defect after unwrapping please contact our sales support who will help find a solution. Due to proof of the faulty item please contact our sales support no later than 1 day after the receipt of the product. Please note that this does not affect your statutory rights.

If the furniture cannot be transported via stairs or elevator, additional lifting equipment (crane, lift etc) shall be ordered and paid by the customer.

In case of choosing veneered and solid wood products, the customer has to keep in mind that there is no natural wood with identical texture and colour: often a change of colour, knots and other natural wood qualities appear that emphasize the peculiarities of natural wood.

Cancellation 

You can cancel your order without any reason .

If you have ordered several products and we are unable to deliver all products at the same time, then the cancellation deadline is 14 days after you or another person chosen by you (except the courier or carrier) is in physical passion of the last remaining product ordered. If the deadline of cancellation is on a bank holiday, Saturday, Constitution Day, Christmas Eve or New Year's Eve Day the deadline of cancellation is extended to the following working day. Made to order products cannot be cancelled.

Once you've notified us that you want to cancel your purchase, you have 14 days to return the item to us.

 You have to pay for the return of the package yourself, and you are liable if any damage occurs during transport.

We will contact you to arrange pickup with a carrier of our choice. You will be contacted by phone to arrange a specific pickup time.

The costumer is responsible for any shipping cost related to a cancellation that has already been sent from the storage facility.

How to make use of cancellation

Please notify us about your cancellation by sending an e-mail to:  

E-mail: sales@valryggstudio.com

You cannot cancel you order by refusing receipt of the delivery or refrain from collecting it at a pick up point without notifying us about your cancellation before the parcel is sent form our storage facility. You can use the Danish law's standard cancellation form but it is not mandatory. If you do we will send a confirmation of your cancellation by e-mail immediately. Link to the standard cancellation form will be sent to you together with the order confirmation. The cancellation is fulfilled when you notify us by e-mail about the cancellation before the cancellation deadline expires.

Warranty:

VALRYGG studio gives a 1 year warranty to all its products. Damage resulting from improper handling after merchandise is received is not covered by warranty.